Store Operator Policy

Last updated: July 27, 2026

This Store Operator Policy (the "Policy") governs all items sold, purchased, or redeemed through the VeltrixMC store, including tokens, ranks, perks, cosmetics, and all other virtual items (collectively, "Store Items"). This Policy supplements, and is incorporated into, our Terms of Service. By purchasing tokens or placing an order through the store, you acknowledge that you have read, understood, and agree to be bound by this Policy in full.

1. All Sales Are Final

ALL SALES ARE FINAL. Tokens, ranks, perks, and all other Store Items purchased or redeemed through the VeltrixMC store are strictly NON-REFUNDABLE. No refunds, returns, exchanges, transfers, or credits will be provided under any circumstances.

For the avoidance of doubt, no refund or compensation will be provided in any of the following circumstances, without limitation:

  • You change your mind or no longer want an item after purchase;
  • Your account is banned, muted, suspended, or otherwise restricted for violating our Server Rules;
  • You stop playing on the server or leave the community;
  • Statistics, ranks, or ELO are reset as part of a seasonal reset;
  • A perk or item is modified, rebalanced, or adjusted for gameplay reasons;
  • A perk or item is discontinued or removed from the store; or
  • The Services are modified, suspended, or discontinued in whole or in part.

Store Items and token balances cannot be converted back into money, exchanged for other goods or services, or transferred to another player or account.

2. Nature of Store Items

Tokens and Store Items are virtual goods with no real-world monetary value. Your purchase grants you a limited, personal, revocable, non-exclusive, and non-transferable license to access the corresponding digital features within the VeltrixMC community. Store Items are not property and do not constitute a currency, security, or financial instrument. This license is tied exclusively to your account and may be revoked in accordance with our Terms of Service, including for rule violations.

3. Purchasing Tokens

Tokens are obtained by opening a ticket in our Discord server. Once tokens have been credited to your account, the transaction is complete and final. All prices, token costs, and perk contents are subject to change at any time without prior notice. Pricing or content changes made after a purchase do not entitle you to a refund, credit, or adjustment in respect of that purchase.

4. Order Processing & Delivery

  • Orders placed through the website generate an invoice bearing a unique order identifier. Please retain your order ID for all support enquiries.
  • Store Items are delivered manually by our staff team as soon as reasonably practicable following order placement. Delivery timeframes are estimates only and are not guaranteed.
  • To expedite delivery, you may open a ticket in our Discord server and provide a screenshot of your invoice.
  • In the event that an item genuinely cannot be delivered, our sole obligation — and your exclusive remedy — shall be the re-crediting of the corresponding tokens to your account.

5. Chargebacks & Payment Disputes

Initiating a chargeback or payment dispute without first contacting us will result in the immediate and permanent termination of your access to all VeltrixMC services, together with the forfeiture of all tokens, ranks, perks, and Store Items associated with your account.

If you believe an error has occurred with your order — such as an incorrect item, a duplicate charge, or non-delivery — you must contact us first by opening a ticket in our Discord server. We are committed to resolving genuine errors in good faith by re-crediting tokens or delivering the correct item, and we will investigate all legitimate concerns promptly.

6. Purchases Do Not Confer Immunity

Purchasing Store Items does not exempt you from our Server Rules or Terms of Service, and confers no special treatment with respect to moderation or enforcement. If your account is banned or restricted for rule violations, all Store Items and any remaining token balance are forfeited without refund or compensation.

7. Age Requirements & Parental Consent

If you are a minor in your country of residence, you may only make purchases with the involvement and consent of a parent or legal guardian, and using a payment method they have authorized. By completing a purchase, you represent that this requirement has been satisfied.

8. Changes to This Policy

We may revise this Policy from time to time. The "Last updated" date at the top of this page indicates when this Policy was most recently revised. The version of this Policy in effect at the time of your purchase governs that purchase. Your continued use of the store after any revision constitutes acceptance of the updated Policy.

9. Contact

For questions regarding an order or this Policy, please open a ticket in our Discord server and have your order ID ready.

See also our Terms of Service and Privacy Policy. VeltrixMC is an independent community project and is not affiliated with Discord Inc., Mojang AB, or Microsoft Corporation.